“Rusty has helped assess our customer relationships with clients new and old. His insights are spot on. His ideas are actionable. And his work will be game changing for our business. It really pays to engage a pro like Rusty to get an objective picture of what makes your business and customer relationships tick.
–Tim Dodge, President, Hanson Dodge Creative

Objective client evaluation process

Diver Client Consulting uses objective and efficient interview techniques that allow clients to open up more, avoid firm/agency bias and eliminate disconnects that occur with contradictory survey data. In one-on-one feedback sessions Diver probes deeper to:
  • Uncover client perceptions of value
  • Reveal specific performance issues
  • Determine additional business opportunities
  • Recommend solutions for improvement
Diver clients then receive solutions that map out specific steps they can take to improve client satisfaction.
Exclusive focus
Diver Client Consulting goes deeper, extracting and analyzing critical and sensitive client feedback to develop the solutions you need to strengthen client relationships and discover new sales opportunities. With an exclusive focus on creative service firms, Diver can easily work within your organization and produce results fast.